Network Operations Center (NOC)
What does Pii's NOC do?
Pii’s EV services arm is supported by our Network Operations Center (NOC), which actively and passively monitors every Pii charger in the field. The NOC continuously monitors each charger’s network connectivity, and we receive internal alerts when a unit goes offline for any reason.
The NOC’s goal is to detect, diagnose, and remedy a problem on a charger before your business has even seen evidence of an issue. We can see real-time measurements for power supply voltages, currents, temperatures, firmware versions, and general system status without needing to step foot on your site.
Every step of our EV charging business ecosystem – including our engineering, R&D, QA, production, and NOC – is based out of the United States.
What Sets Pii Chargers Apart?
Every element of a Pii charger has been designed to optimize the efficiency of our NOC. In particular, Pii’s chargers leverage a modem that has dual eSIM and wi-fi options, as well as an innovative data plan that allows Pii to set up different cellular providers across different chargers. This data plan allows our NOC to get full, unthrottled access to all major US networks for all of our chargers, as well as smaller regional networks.
Interoperability and Vehicle Compatibility
Pii’s NOC actively tracks vehicle compatibility testing with our EV chargers through detailed recordings of start/ending SOC, power delivered, duration of charge, and model/year of the EV. As a core member of CharIN, Pii is committed to an open, standardized ecosystem of interoperability that allows our industry to move towards a more accessible future.
This commitment to interoperability is also seen in our CSMS compatibility work with partners like Epic Charging. The electric charging station business ecosystem needs transparency and consistency across all levels of interoperability testing, and the NOC is driving those efforts across every phase of Pii’s EV charging business.
