Network Operations Center (NOC)
What does Pii's NOC do?
Pii’s EV services arm, based in Plano, TX, is supported by our Network Operations Center (NOC), which actively and passively monitors every Pii charger in the field. The NOC can continuously monitor each charger’s network connectivity, and we receive internal alerts when a unit goes offline for any reason.
The NOC’s goal is to detect, diagnose, and remedy a problem on a charger before your business has even seen evidence of an issue. We have the ability to see real-time data for power supply voltages, currents, temperatures, firmware versions, and general system status without needing to step foot on your site.
Every piece of our EV charging business ecosystem – including our customer service & success center, engineering, production, quality assurance and NOC – is based in the United States.
What Sets Pii Chargers Apart?
Every element of a Pii charger has been designed to optimize the efficiency of our NOC. In particular, Pii’s chargers leverage a modem that has dual eSIM and wi-fi options, as well as a flexible data plan that allows Pii to set up different cellular providers across different chargers. This data plan offers the ability of our NOC to gain full, unthrottled access to all major US networks for all of our chargers, as well as smaller regional networks.
CSMS Interoperability and Vehicle Compatibility Testing
As a core member of CharIN, Pii is committed to an open, standardized ecosystem of interoperability that allows our industry to move towards a more accessible future. Our chargers are all OCPP 1.6J compliant, and we work closely with CSMS partners across the industry to ensure the seamless integration and operation of any desired CSMS for installed chargers.
Pii’s NOC also actively tracks vehicle compatibility through thorough testing of different model and years of a broad range of electric vehicles. In addition, Pii can track detailed recordings of start/ending SOC, power delivered, duration of charge, and model/year of the EV. Our engineering team regularly tests vehicles at our R&D facility and can facilitate compatibility testing in the field.
