Power Innovations International Expands EV Service Capabilities
[American Fork, Utah, 10/01/24] Power Innovations International (Pii), a leading U.S.-based provider of electric vehicle (EV) fast-charging solutions, is excited to unveil its enhanced service offerings that set a new standard for customer support in the EV industry.
“The key to delivering exceptional customer service begins with a product designed to minimize the need for support,” stated Ron Peterson, Manager of Pii’s Customer Success Center. “The EV industry often struggles with prolonged downtimes and delayed response times. With our integrated monitoring system, we’re equipped to deliver faster, more reliable service to our customers.”
Pii’s expanded service suite is built on three foundational pillars:
1. Customer Success Center: A centralized hub dedicated to answering customer inquiries, ranging from installation assistance to general troubleshooting.
2. Network Operations Center (NOC): A real-time, 24/7 monitoring center that proactively detects and resolves potential issues, ensuring uninterrupted performance without compromising the user experience.
3. EVSTAR Warranty Program: Pii’s recently launched EVSTAR program offers customers an industry-leading five-year extended warranty, backed by an A-rated insurance company. This comprehensive coverage ensures true peace of mind and reliability.
“PII continues to be an innovator in the EV charging industry by offering their customers the worry-free protection only an EVSTAR underwritten extended warranty can deliver,” said Andrew Hoehner, CEO of EVSTAR.
“No other company in the industry offers such a comprehensive support package,” added Peterson. “Our approach is holistic, covering every stage of the product lifecycle—from design and installation to ongoing service. This interconnected ecosystem guarantees maximum reliability, superior customer service, and optimal uptime.”
About Power Innovations International
Power Innovations International (Pii) is a global leader in electrical power management systems and services. Founded in 1997 in the U.S. and a subsidiary of LITEON since 2014, Pii specializes in uninterruptible power supplies, power distribution, installation services, and EV charging solutions. Leveraging LITEON’s global manufacturing capabilities, Pii delivers top-tier EV chargers, power management modules, and backup power products to customers worldwide.
To learn more, visit: https://www.powerinnovations.com
Press Contact
Name: Jason Montgomery
TEL: +1 (801) 785-4123
Email: info@power-innovations.com
